Phillips 66 Sales Support Coordinator in London, United Kingdom
Phillips 66 & YOU - Together we can fuel the future
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.
To provide an exceptional level of customer service to our customer accounts. The Sales Support Coordinator will provide first line support to customers for account queries and issues, and will work closely with the Sales Managers and other internal groups to ensure the customer receives an outstanding service.
Managing the day-to-day operation of customer accounts and working closely and actively with the Sales Managers to achieve results.
Taking ownership for customer system set up, updates, renewals and account closures. This mainly relates to SAP, but should also includes: My Phillips 66, SalesForce, and DTN Tabs.
Preparing ad hoc reports and data analysis in support of the ongoing customer relationship and actively looking for opportunities to improve on efficiency and results. For example, providing accurate forecasts for customer volume vs actuals and contractual obligations.
Ensuring the billing process is completed in a timely manner and the raising of correction credits/debits process is adhered to.
Undertaking a range of regular, month-end and ad-hoc administrative tasks, including monitoring of transactional activities (e.g. pricing and billing) to ensure accuracy of data reporting and systems testing.
Working closely with the Supply and Demand Manager to deal with supply and allocation queries.
Providing cover for other sales teams when required.
Maintaining a strong control environment in accordance with Phillips 66 Process and Controls Standards.
Critical Skills/Leadership Criteria
Hold the legal right to live and work in the UK on a permanent basis without restrictions, or meet the relevant criteria for employer sponsorship under the UK points-based immigration system
Bachelors Degree from an accredited college or university.
Excellent attention to detail and an ability to manage and prioritise different tasks.
Collaborative team player with the ability to work both indepdently and as part of a wider team.
Strong can-do attitude and an excellent customer service ethos.
Strong numerical skills with business acumen to manage customer financial data and internal accounting requirements.
Excellent analytical skills and the ability to analyse data to draw conclusions and solve problems.
A continuous improvement mind-set regarding processes and admin tasks.
Proficient in MS-Office applications, particularly Excel.
Phillips 66 has significant marketing operations in Europe. In the UK the business is primarily wholesale, selling fuels to distributors (some of whom are branded JET) and resellers. The fuels are either collected by customers or delivered through a contracted road tanker fleet operating out of a number of UK distribution points. In addition, Phillips 66 Limited supplies a network of approximately 330 independently owned petrol forecourts, all of which are branded JET.
Other markets served are aviation, marine and LPG. JET supplies some of the UK's growing secondary airports using owned and shared refuelling tankers and storage, and delivers to airlines through contracted refuelling operations. Marine markets are served using contracted vehicles, as is the LPG business.
To be considered:
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of Thursday 5th August 2021.
Phillips 66 is an Equal Opportunity Employer
Requisition ID: 54485
Location: GBR - London
Job Field: Sales
Division : Global Marketing
Technical Req : No