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Phillips 66 IT Support Analyst - Bayway in Linden, New Jersey

Phillips 66 & YOU- Together we can fuel the future


Reporting to the Bayway IT Area Lead, the Bayway IT Support Analyst will provide technical support to business users to Bayway Refinery, Midstream, Lubricants, and Remote East regional locations. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site’s geographical support area (examples may include desktops, switches, fiber, wired and wireless Ethernet, phone, and Active Directory). The role will participate in corporate technical knowledge sharing / best practice networks.

Responsibilities May Include

  • Proactively monitoring system performance.

  • Providing desk side for personal computing environments.

  • Troubleshooting and mitigating build, application and system performance issues.

  • Building and maintaining relationships with technical partners in the business.

  • Coordinating resources and suppliers to complete projects and work requests.

  • Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities.

  • Optimizing IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices, and especially in discovering and propagating best practices.

  • Maintaining documentation of supported systems.

  • After-hours (call-out) support of critical systems and infrastructure.

Position Requirements


  • Legally authorized to work in the job posting country

  • High school diploma or GED equivalent

  • 3 or more years of experience in applicable Information Technology discipline

  • Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate

  • Ability to safely operate a motor vehicle in the refinery around process equipment

  • Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs

  • Able to bend, stoop, or crawl under furniture to connect wiring

  • Able to bend to pick up equipment and load pull cart

  • Able to lift an individual item weighing up to 30 lbs.

  • Able to push/pull equipment on a cart of up to 100 lbs.

  • Able to climb 4 or more flights of stairs to access field hardware

  • Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at


  • Bachelor's degree in MIS, Computer Science or equivalent

  • 4 or more years of experience in Information Technology discipline

  • 3 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems

  • 2 or more years of experience supporting Refining or Midstream IT assets

  • Strong leadership skills

  • Ability to influence individuals and groups

  • Ability to create an environment of inclusiveness and foster communication

  • Ability to engender trust and confidence

  • Active learner with good business knowledge

  • Ability to demonstrate a high level of initiative and results driven effort

  • Ability to manage and perform multiple tasks concurrently

  • Proven discipline in following operational standards and processes

  • Demonstrated strong analytical and problem-solving skills

  • Proven verbal and written communication skills for direct customer interaction

  • Proven ability to master and apply advanced and specialized technical training

  • Proven ability to work well with business, and local and remote IT resources

  • Proven ability to deliver on commitments

The Bayway Refinery is located on the New York Harbor in Linden, New Jersey. Bayway's facilities include crude distilling, naphtha reforming, fluid catalytic cracking, solvent deasphalting, hydrodesulfurization and alkylation units. The complex also includes a polypropylene plant with the capacity to produce up to 775 million pounds per year. The refinery processes mainly light and medium, low-sulfur crude oil. Foreign crude oil is supplied to the refinery by tanker, and domestic crude oil is supplied through a combination of rail and marine transportation. Within the refinery, Phillips 66 Partners has a rail receiving facility with 75,000 BPD of offloading capacity. The refinery produces a high percentage of transportation fuels, as well as petrochemical feedstocks, residual fuel oil and home heating oil. Refined products are distributed to East Coast customers by pipeline, barge, rail car and truck.

Company Overview

Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company’s master limited partnership, is integral to the portfolio. Headquartered in Houston, the company has 14,300 employees committed to safety and operating excellence. Phillips 66 had $58 billion of assets as of March 31, 2019. For more information, visit or follow us on Twitter @Phillips66Co.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of January 21, 2020 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 52119

Location: New Jersey - Linden

Job Field: Information Technology

Division : Information Technology

Technical Req : No