Phillips 66 Account Specialist in Houston, Texas
Phillips 66 & YOU- Together we can fuel the future
As part of the Finished Lubricants Customer Excellence Team, the Account Specialist is responsible for direct customer interface in the order-to-cash process, including product supply and delivery, order entry, pricing, customer issues, product quality, and invoicing. The Account Specialist will work closely with other departments, inside and outside Lubricants, all which impact customer satisfaction and optimization of Lubricants value chain. Working daily with customers to resolve order and invoice inquiries, it will also be important to balance project/process improvement projects with a continuous focus on communication and collaboration.
Responsibilities May Include
Developing productive working relationships throughout the value chain.
Addressing and resolving customer inquiries in a professional and timely manner.
Handling difficult conversations with customers regarding order issues and complaints.
Coordinating with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Transportation, and Finance.
Combining a large number of small quantity orders to build truckloads that maximize customer freight value.
Ensuring customer satisfaction for products and services provided by P66 Lubricants.
Identifying and implementing improved work processes in support of continuous improvement.
Legally authorized to work in the job posting country
1 or more years of customer service-oriented experience
Proficient in Microsoft Excel, Word, and PowerPoint
1 or more years of experience using SAP SD
Proficient in SAP SD
Ability to prioritize and manage multiple tasks/issues simultaneously under time constraints
Experience identifying problem situations, initiating action and coordinating resolution
Advanced level of communication skills, both verbal and written
Experience managing multiple priorities/issues simultaneously
Ability to manage large amounts of detail and analyze critical factors
At least one role or project which focused on large amounts of detail that was critical to solving issues
At least one role or project which required an ability to directly or indirectly affect the outcome of a situation that is beyond your immediate sphere of control
Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company’s master limited partnership, is integral to the portfolio. Headquartered in Houston, the company has 14,300 employees committed to safety and operating excellence. Phillips 66 had $58 billion of assets as of March 31, 2019. For more information, visit http://www.phillips66.com/ or follow us on Twitter @Phillips66Co.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of November 15, 2019 .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities
Requisition ID: 51764
Location: Texas - Houston
Job Field: Operations
Division : Lubricants
Technical Req : No