Phillips 66 Jobs/Careers

Job Information

Phillips 66 IT Incident Commander in Bartlesville, Oklahoma

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.


The IT Incident Commander will be responsible for driving the Incident Response and Problem Management processes. This includes driving the development and maintenance of the major incident and problem management processes to ensure service is restored as quickly as possible and business critical SLA metrics are met.

Position can be located in Houston, TX or Bartlesville, OK

Responsibilities May Include

  • Lead the major incident response team(s) as Incident Commander to diagnose and restore service as soon as possible on 7x24x365 basis to support business operations

  • Drive adherence to the major incident process to meet SLA/SLO KPI’s

  • Manage the incident to determine scope, urgency, and potential impact to the business

  • Coordinate the triage, recovery, and communication streams during all major incidents

  • Track and document incidents from initial detection through final resolution using a technical lens.

  • Serving as technical expert and liaison to IT Leadership Team to explain incident details and present deep-dive RCA documents to both IT Leadership and Business Leaders.

  • Conduct after-action reviews & RCA investigations with all parties actively engaged for cause mappings and RCA (root cause).

  • Work with various IT and Business teams to develop action recovery plans

  • Perform regular reviews with operations and business application teams on recurring incidents and determine root cause resolution

  • Work with key vendors/stakeholders on incident management and escalation processes along with reviewing/documenting all SLA/SLO metrics

Required Qualifications

  • Legally authorized to work in the job posting country

  • Bachelor’s degree or higher

  • 5 or more years of IT operations experience

  • Strong understanding of ITIL and Incident Management and Problem Management Processes

  • Strong Problem Solving and out of box thinking

  • Work flexibility and availability to drive major incident response/resolution on 7x24x365 to support business operations

  • Strong communication, problem solving, and analytical skills in high pressure situations

  • Investigative, inquisitive, and energetic

  • Flexibility to balance multiple assignments in a fast-paced environment

  • Ability to clearly communicate verbally and in writing to business and senior leaders

  • Foundational understanding of IT cloud, security, server, storage, and network principles

Preferred Qualifications

  • Bachelor’s degree or higher in Information Technology, Computer Science, Information Systems, or related field

  • 10 or more years of experience in IT operations implementing and supporting applications

  • 4 or more years of experience dedicated to incident and problem management

  • Understanding of existing disaster recovery solutions

  • Excellent oral and written communication skills to convey plans, exercises, and activities

  • Working background in AWS, Azure, SAP, ServiceNow, SalesForce and/or other technologies

  • Ability to interact with technical, non-technical, and management staff

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of December 6, 2021 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 55226

Location: Oklahoma - Bartlesville

Job Field: Information Technology

Division : Information Technology

Technical Req : No