Phillips 66 Desktop Support Analyst- 12 month contract in London, United Kingdom

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Phillips 66 & YOU- Together we can fuel the future

Description

Supporting 150 users in a fast paced environment. The main responsibilities of the Desktop Support Analyst role include:-

  • Providing second line support and problem resolution for desktop and laptop computers, printers plus other peripheral hardware and software applications
  • Supporting twenty Traders and their specific pricing applications including Thomson Reuters Eikon and Morningstar
  • Supporting the Trader’s Dealer Board turrets, including working with the vendor for the provision of additional broker lines, when requested
  • Supporting applications and services within agreed Service Level Agreement requirements and priorities, and in accordance with Phillips 66 standards and security guidelines
  • Incorporating new software, software upgrades and in-house developed software into the London technical environment as required
  • Maintaining PC asset inventory data
  • Developing and maintaining technical documentation

Other Typical Responsibilities:

  • Obtaining quotations
  • Assisting Applications Analyst with software testing
  • Housekeeping audits
  • Safety observations

Qualifications

Basic/Required :

  • Minimum of three years in a similar position
  • Legally authorized right to work in the UK on a regular, full-time basis without restrictions
  • Knowledge of Support Call Ticket Management Systems such as Remedy or ServiceNow
  • Excellent Technical skills in Windows 7, MS Office Suite 2010 and Citrix
  • Clear and consistent internal/external communicator
  • Needs to be self-motivated, punctual, and will be required to work with minimal supervision
  • Ability to troubleshoot and resolve desktop related issues
  • Ability to plan and organise and be flexible to handle multiple tasks simultaneously
  • Must be aware of Customer needs/focus and have good Customer Service Skills
  • Must be able to focus on commitments and get results
  • Experience in a trading environment desirable but not critical

Company Overview:

Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company's master limited partnership, is an integral asset in the portfolio. Headquartered in Houston, the company has 14,000 employees committed to safety and operating excellence.Phillips 66 had $50 billion of assets as of June 30, 2016. For more information, visit www.phillips66.com or follow us on Twitter @Phillips66Co .

To be considered:

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of [[Insert Requisition Closing Date]].

Phillips 66 is an Equal Opportunity Employer

Requisition ID: 33084

Department: Commercial

Location: Great Britain - London - London

Job Field: Information Technology